Your Strategic Partner in E-commerce Logistics:
Lightning-Fast Fulfillment for Central and Eastern Europe
We help both non-EU and EU brands successfully launch and scale across Central and Eastern Europe with one integrated warehouse network and one proven operational playbook. Our infrastructure eliminates the complexity of regional expansion while delivering the speed and reliability your customers expect.
10+ Warehouses
Strategic locations across Hungary including Budapest, Debrecen, and more
17:00 Cut-Off
Same-day processing for orders received before 5 PM
Full Services
B2C, B2B fulfillment, returns processing, kitting, and custom packaging
FOR FULFILLMENT, HGL IS ALL YOU NEED
Expand into CEE Without Building Local Infrastructure
Perfect for brands that need faster CEE delivery and want to outsource operations to a reliable, experienced partner. Whether you’re a non-EU brand entering the European market for the first time or an established EU company expanding eastward, we provide the infrastructure and expertise to make your growth seamless. Our solution eliminates the need for capital-intensive warehouse construction, complex hiring processes, and the steep learning curve of navigating regional logistics. You get immediate access to a mature fulfillment network with proven processes, allowing you to focus on marketing, sales, and customer experience while we handle the operational complexity.
Ideal For:
- Non-EU brands entering European markets
- EU companies expanding into CEE regions
- Brands requiring peak-ready scaling capacity
- Operations teams seeking reliable outsourced fulfillment
Quick market entry with zero infrastructure investment
Flexible capacity that grows with your business
Continuous improvement and operational excellence
Comprehensive CEE and Balkans Delivery Coverage
Multiple countries, one integrated fulfillment process. Our network is strategically designed to serve the entire CEE and Balkans region with consistent service quality, predictable lead times, and unified operational standards. This means you manage one fulfillment partner instead of coordinating multiple regional providers.
Primary Focus Markets
Optimized delivery networks with the fastest lead times:
- Austria (AT) – Premium express options
- Czech Republic (CZ) – Next-day coverage
- Hungary (HU) – Same-day in Budapest
- Poland (PL) – Extensive network reach
- Slovakia (SK) – Rapid cross-border delivery
Extended Coverage
Reliable delivery to additional markets:
- Albania (AL), Bosnia (BA), Bulgaria (BG)
- Croatia (HR), Kosovo (XK), North Macedonia (MK)
- Montenegro (ME), Romania (RO), Serbia (RS)
- Slovenia (SI), Moldova (MD), Ukraine (UA)
Every market receives the same attention to detail, quality standards, and customer service excellence. Our regional expertise ensures compliance with local regulations, customs requirements, and carrier partnerships across all territories.
Typical Delivery Lead Times Across CEE
Give your CEE customers a local-like delivery experience with predictable, fast shipping times. Our strategically positioned Hungarian warehouse network enables rapid dispatch to all major markets, with most countries receiving deliveries within 1-3 business days from order placement.
| Country | Standard Delivery | Express Available |
|---|---|---|
| Poland (PL) | D+2 | D+1 |
| Czech Republic (CZ) | D+1 to D+2 | D+1 |
| Slovakia (SK) | D+1 | Same day available |
| Austria (AT) | D+2 | D+1 |
| Hungary (HU) | D+1 | Same day in Budapest |
| Romania (RO) | D+2 to D+3 | D+2 |
| Croatia (HR) | D+2 to D+3 | D+2 |
| Slovenia (SI) | D+2 | D+1 |
Lead times are calculated from our 17:00 cut-off and include standard carrier transit times. These benchmarks represent typical performance during normal business periods. We continuously optimize routes and carrier partnerships to maintain or improve these standards.
Fast Processing with Clear Service Level Agreements
Faster delivery starts with faster warehouse execution4measurable, predictable, and transparent. We don’t just promise speed; we build our entire operation around documented SLAs that give you confidence in our performance. Every metric is tracked, reported, and continuously optimized to ensure your customers receive their orders on time, every time.
Standard Capacity
Our baseline daily processing capacity is designed to handle steadystate business volumes with room for growth. Each warehouse maintains dedicated resources for pick, pack, and quality control operations, ensuring consistent throughput without bottlenecks.
- Multi-shift operations for extended processing windows
- Dedicated quality control checkpoints
- Real-time inventory accuracy monitoring
- Automated order routing and prioritization
Peak Capacity
When seasonal demand surges or promotional campaigns drive order spikes, our infrastructure scales seamlessly. We pre-plan peak periods with additional staffing, extended hours, and process optimization to maintain our SLAs even during the busiest times.
- Seasonal workforce scaling protocols
- Extended operating hours during peaks
- Prioritized carrier pickups and dispatch
- Proactive capacity planning and communication
Faster delivery starts with faster warehouse execution4measurable, predictable, and transparent. We don’t just promise speed; we build our entire operation around documented SLAs that give you confidence in our performance. Every metric is tracked, reported, and continuously optimized to ensure your customers receive their orders on time, every time.
B2C Fulfillment: Fast Pick & Pack, Better Customer Experience
From order receipt to dispatch4we run the end-to-end operations so you can focus on scaling your brand. Our B2C fulfillment is optimized for speed, accuracy, and the kind of unboxing experience that turns first-time buyers into loyal customers. Every touchpoint is designed to reflect positively on your brand.
Order Received
Automatic import from your webshop, validated and queued for processing
Pick & Verify
Barcode scanning ensures accuracy, multi-item orders consolidated efficiently
Custom Pack
Branded materials, protective packaging, marketing inserts as configured
Quality Check
Weight verification, address validation, final visual inspection
Dispatch & Track
Carrier pickup, tracking number generated, customer notification sent
Home Delivery
Direct-to-door service with signature options, time-slot selection, and SMS/email notifications throughout the journey.
PUDO Points
Pick-up/drop-off locations at convenience stores, post offices, and retail partners, giving customers flexibility.
Locker Networks
24/7 self-service parcel lockers in high-traffic locations for ultimate convenience and security.
Real-time status updates keep your customers informed at every stage. They receive notifications when orders are packed, dispatched, out for delivery, and successfully delivered. This transparency reduces customer service inquiries and builds trust in your brand.
B2B Fulfillment: Pallet & Retail-Ready Distribution
Support wholesale and retail fulfillment flows from the same inventory pool. Our B2B capabilities bridge the gap between direct-to-consumer operations and traditional trade channels, enabling you to serve both markets efficiently without maintaining separate stock or systems.
B2C Operations
- Individual order fulfillment
- Custom branded packaging
- Multiple shipping options
- Direct consumer delivery
- Returns processing and restocking
- Marketing insert inclusion
- Gift wrapping and personalization
B2B Operations
- Pallet and case-pack shipping
- Retail compliance documentation
- EDI/ASN integration support
- Wholesale distributor fulfillment
- Store-specific labeling and routing
- Mixed pallet building
- Commercial invoice generation
Pallet Shipping
Full and partial pallets prepared to carrier specifications with stretch wrapping, corner protection, and proper weight distribution. Compatible with all major freight carriers.
Retail Compliance
We handle retailer-specific requirements including routing guides, carton labeling (UCC-128/GS1), compliance documentation, and advance ship notices (ASN) to meet big-box retail standards.
EDI Integration
Electronic Data Interchange connectivity for automated purchase order processing, inventory updates, and shipping confirmations4reducing manual entry and errors.
Returns Management That Doesn't Hurt Your Bottom Line
Fast reverse logistics with professional grading and efficient restocking. Returns are an inevitable part of e-commerce, but they don’t have to be a profit drain. Our returns process is designed to minimize turnaround time, recover sellable inventory quickly, and provide you with detailed intelligence about why products come back.
Received & Logged
Incoming returns scanned and matched to original orders
Return Initiated
Customer requests return, receives label and instructions
Reporting
Return reasons tracked, insights provided for improvement
Incoming returns scanned and matched to original orders
Condition assessment, photos if requested, categorization
Return reasons tracked, insights provided for improvement
Action Taken Restock, refurbish, dispose, or quarantine per your rules
Continuous improvement and operational excellence
Inspection & Grading
Condition assessment, photos if requested, categorization
Action Taken
Restock, refurbish, dispose, or quarantine per your rules
Standard Returns Process
Every return is received, logged, and inspected within 24 hours of arrival. Items in sellable condition are immediately added back to available inventory, minimizing the time they’re out of circulation. Nonsellable items are quarantined and await your disposition instructions.
Enhanced Services
Optional photo documentation captures the exact condition of returned items, useful for customer disputes or quality control. We can also support immediate exchanges or reshipments, automatically sending out replacement items as soon as returns are received.
Value-Add Services: Kitting, Bundling, and Branded Unboxing
Campaign bundles, inserts, premium packaging4all handled in-warehouse so you can execute sophisticated marketing strategies without additional logistics complexity. Transform your fulfillment center into a value-creation hub where products are assembled, customized, and prepared exactly as you envision.
Kitting & Assembly
Create multi-product bundles, subscription boxes, or seasonal gift sets. We assemble items according to your specifications, apply bundle SKUs, and manage inventory at the component and finished-bundle level.
Custom Packaging
Use your branded boxes, tissue paper, stickers, and packaging materials. We store your custom materials and apply them according to product type, order value, or customer segment, making every unboxing memorable.
Marketing Inserts
Include promotional cards, discount codes, product catalogs, or thank-you notes. We manage insert inventory and apply inclusion rules based on product, customer, or campaign criteria you define.
Special Packing Rules
Fragile items get extra protection. High-value products receive security seals. Subscription boxes follow specific assembly sequences. We configure custom packing protocols for any requirement, ensuring consistency across thousands of orders.
Seasonal Campaigns
Holiday gift wrapping, Valentine’s Day packaging, Black Friday branded mailers4we adapt our processes to support your seasonal marketing calendar. Provide materials in advance, and we’ll execute flawlessly during your peak selling periods.
Seamless Integration with All Major E-Commerce Platforms
Automate orders, inventory, and shipping status updates4less manual work, fewer errors, faster operations. Our technology stack is designed for plug-and-play connectivity with virtually every webshop, marketplace, and ERP system you might use. The result is a frictionless flow of information that keeps everyone4you, your customers, and our warehouse team4perfectly synchronized.
Webshop Order Placed
Customer completes checkout on your site
Automatic Import
Order flows into our WMS instantly via API or integration
Warehouse Processes
Pick, pack, and ship with real-time status updates
Carrier Handoff
Tracking number generated and synced back to your system
Customer Notification
Your webshop automatically notifies customer with tracking info
E-Commerce Integrations
- Shopify & Shopify Plus
- WooCommerce
- Magento / Adobe Commerce
- BigCommerce
- PrestaShop
- Custom platforms via API
Marketplace Connections
- Amazon (EU marketplaces)
- eBay
- Allegro
- eMAG
- Kaufland
- Other CEE marketplaces
ERP & Business Systems
- SAP Business One
- Microsoft Dynamics
- NetSuite
- Odoo
- Custom ERP via API/EDI
- BI and analytics tools
Multi-Site Hungarian Warehouse Network for Resilience and Scale
Budapest, Debrecen, and additional strategic locations: scalable storage and execution capacity with operational redundancy. Our distributed network isn’t just about geography4it’s about building a resilient fulfillment infrastructure that can handle growth, absorb disruptions, and maintain service levels even when individual sites face challenges.
Budapest Hub
Our flagship facility near the capital offers premium connectivity to Austria, Slovakia, and beyond. Ideal for high-velocity SKUs and express delivery requirements. Direct highway access and proximity to international carriers.
Debrecen Facility
Eastern Hungary positioning provides optimal reach to Romania, Ukraine, and northeastern markets. Cost-effective storage for slower-moving inventory and bulk stock. Modern facility with full technology infrastructure.
Additional Locations
Satellite facilities expand our capacity and provide geographic risk distribution. Specialized sites handle oversized items, hazmat compliance, or temperaturecontrolled storage as needed for specific product categories.
Network Advantages
- Load Balancing: Distribute inventory across sites to optimize shipping costs and delivery times
- Business Continuity: Redundant capacity ensures operations continue if one site experiences issues
- Scalability: Add storage capacity incrementally without major capital investments
- Specialization: Different sites can handle different product types or fulfillment requirements
Standardized Operations
Despite multiple locations, we maintain completely consistent processes, technology, and quality standards. An order fulfilled from Budapest receives the same care and execution as one from Debrecen. Our staff train to uniform standards, and our WMS provides real-time visibility across all facilities.
Trusted by Leading Brands – Ready to Power Your Growth
Fulfillment is built on trust. Our clients rely on us because we consistently deliver on our promises: fast processing, accurate orders, transparent communication, and the operational excellence that lets them scale with confidence.
Let’s discuss your specific requirements, target markets, and growth plans. Whether you need a detailed quote, want to see our facilities, or just have questions about how we handle specific scenarios, we’re here to help. Book a call with our team or request a comprehensive proposal.
HGL is a member of the following networks and professional organizations:
HGL is certified and accredited to the following standards and procedures:
AIR, OCEAN, ROAD — OR STRAIGHT FORWARD ON-BOARD COURIER, HGL HAVE SOLUTIONS WITH AN EXPERIENCED TEAM ABLE TO SATISFY THE MOST SUPERLATIVE REQUIREMENTS.
